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Clarks online
  • free delivery on orders above   1999
  • easy returns / exchange

FAQs

Frequently Asked Questions

 

What is your returns policy?
If you're not happy with your item(s), you can return them for a full refund within 15 days of receipt. Items must be unworn and in their original condition, and you must have your receipt and/or delivery documents as proof of purchase.

Please contact our cusomer care team at the toll free number 1800-102-4504 to initiate the return pickup.

What payment methods can I use?
You can use the following major credit and debit cards: Visa, Mastercard, Maestro and Electron. CCAvenues is the payment gateway for Clarks online buying service and manages transactions from a host of other merchants such as Amex, Diners etc.

What should I do if my credit/debit card is refused when placing an order?

If your credit or debit card has been refused, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer

What is my three-digit security code?
Your three-digit security code can be found on the reverse of your credit/debit card, generally on the signature strip. Also known as a Card Security Code (CSC), or Card Verification Value (CVV), you are asked to disclose this code when making online or telephone purchases to prove card verification and help prevent credit/debit card fraud.

Will I receive a confirmation after placing an order?
When details like your name, delivery address and method of payment are confirmed, we'll send you an email to tell you everything has gone through. We'll also email you when your order has been dispatched

What are your delivery charges?
There is no charge for our standard home delivery within India unless the purchase is higher than the value of Rs 1999. Your purchase at Clarks online will be delivered within 7 working days anywhere in India.

I have received a text message about delivery. What is this?
You receive a text message from the logistic partner at different ocassions giving you an update on order delivery or return status.

What happens if I'm out when you deliver?
If you're not at home, your parcel will be taken back by the logistics partner. The courier will post a card through your door telling you about your pending parcel delivery. The delivery service provider will contact you again and set up a mutually agreed time to deliver the shipment.

Can I have my shoes delivered to an address other than my home address?
Yes, as long as it is specified during the online ordering process, we can deliver accordingly.

I need my new shoes tomorrow for a special occasion – can you fast track my order?
No. Presently we do not offer Next Day Delivery service. We will soon be introducing this feature on our website.

How can I track my order?
Yes, you can track your order by logging into your account (you can log in by clicking on the 'Log in' link at the very top of the page). On your 'My account summary' page you will see a link called 'My orders' - click on this to see all of your current and previous orders.
By each order you will see a status. If the status is 'dispatched' or 'complete', you will be able to click on its order number. Once you click on order number, you’ll be taken to the order details page. Here, click on “Shipment Details” to track your order.

Can I amend my order?
You can amend your order any time before you check-out, but once your order has been placed, it cannot be changed .

Can I cancel my order?
You can cancel your order only till 9 AM on next day. However, once your order has been delivered, you have 15 days to return your item(s) and claim a full refund (excluding postage).

My goods have arrived faulty, how do I get a refund?
You can initiate the pickup request by contacting our customer care team at the number 1800-102-4504. You will receive a full refund, including delivery charge, on any faulty items. In case you’d like to order another pair in lieu of the faulty one, we can issue an e-voucher for you.

When do I get my refund?
If you return goods to our return logistic partner, the refund will be processed once we have the confirmation of return from the partner. If you return them by post, we will process your refund once we have received your items. Please allow at least 14 days for the payment to be credited back to your account. This may take a little longer depending on how long it takes your bank to process the payment.

I have forgotten my password - how do I log in?
If you have forgotten your password, go to the Log in page and click on the 'Forgotten your password?' link. In the box provided enter the email address you opened the account with and then press 'Next'. We will then send an email to this address with a replacement password. If you are still experiencing problems, please contact our Customer Care team on 1800-102-4504.

How do I change my personal details?
To change any of your personal details – name, contact details, password, security cues – log in to your account on the Log in page and select the link 'change my details and password'. You will then be able to enter your new details here.

How do I change my email address?
Go to the Log in page and log in as normal. Your Account Summary will appear. Click on 'Change my details and password'. You will then be able to enter your new email address here.

When I registered I think I entered my email address incorrectly – how do I log back into my account to check my delivery progress?
We send out a confirmation email to anybody registering for the first time. If you did not receive this there is a chance you entered your email address incorrectly. To find your account details and to correct your email addresses, contact our Customer Care team on 1800-102-4504.

Can I use my debit/credit card from a non-India bank for payment?
At present, you can only pay for goods online with a card under the PayU payment gateway list of accepted merchant partners .

Do you sell anything besides shoes online?
Yes, we also sell a selection of bags and purses online, many of which have been created to match our shoe styles. Currently we do not sell accessories, such as shoe laces or polish online, but you can read about our full accessories range here for purchase in store .

Can I use vouchers online?
Only Clarks E-vouchers can be redeemed online.Unfortunately gift vouchers cannot be used online and only at Clarks exclusive retail stores .

Do I have to order online?
Not at all – we have a catalogue of all our styles available in store. Simply visit your nearest Clarks store (to find this you can use our Store Locator), choose the style you like, order (and pay for) your items, and decide whether you would like to collect them from store or have them delivered to you at home.

I bought a pair of shoes at their full price but the day after they went into the sale – can I get the difference refunded?
No. Once an item has been ordered the price is fixed for Home Delivery .

I bought two items as part of a 'buy one get one half price' offer – if I want to return one of the items how much will I be refunded?
For a full refund you will need to return both items. If you are only returning one item, please see the terms & conditions for that offer for full refund information .

My order has taken longer than five days to be delivered - why is this?
Your order may have been delayed due to an unforeseen delivery issue. Please click here for current updates .